外贸新手如何处理被拒产品？

来源：本站原创发布时间：2017-06-19 16:06:53

新手外贸员容易碰到各种难以应对的突发情况，没有客户不可怕。最为棘手的一项大概就是货物运输到目的国，被客户以受损理由拒收。本篇介绍了遇到货物受损的情况该怎么办。

外贸新手在处理外贸业务中可能会碰到各种各样的情况，如果处理不好的话，可能就会承担巨大的损失。比如说将产品运到目的国，客户却以货物受损拒不接收，到时放在港口每天都需要大量的费用，造成的损失谁来承担？看看外贸老手如何教你处理货物被拒的情况。

Usually consignment defects are seen from two perspectives. One is damage to the carton and the other is the damage to the actual product itself. If the damage is to the carton, then the next consignment can send you the quantity of the damaged carton – though it really depends on the relationship maintained with the supplier. 

通常从两个角度看待产品损坏。一个是纸箱的损坏，另一个是产品本身的损坏。如果损坏是纸箱，则下一批货物可能会向您发送损坏纸箱的数量 - 尽管这取决于与供应商保持的关系。

If the product is damaged, people would go for destruction and the product in this case is a PP based product so no real environmental damage. Let’s imagine the case of battery or dangerous goods and then environmental regulation would come into effect. 

如果产品被损坏，可能是人为的，在这种情况下，产品是基于PP的产品，所以没有真正的环境损害。让我们想象一下电池或危险品的情况，然后环境监管就会生效。

To charge the supplier, we must request them with a credit note. The other important aspect is how much to charge the supplier as we need to take into account the On Costs, which is essentially the freight forwarder cost, customs and quarantine cost. As an example one can say, if you are importing 1000 cartons with an overhead cost of around 2000 INR and 150 Ctns have been damaged then along with the price of the product which was damaged we should be charging 300 INR. Let’s also not confuse the meaning of overhead cost – as this is truly relating to freight forwarding cost (or the cost which we would be paying the Government for importing a container).

要向供应商收取费用，我们必须要求他们提供信用单。另一个重要方面是对供应商收取多少费用，因为我们需要考虑到“成本”，这本质上是货运代理成本，海关和检疫费用。例如可以说，如果您导入1000个纸箱，间接成本约为2000 INR，150 Ctns已经损坏，那么损坏的产品的价格，我们应该充电300 INR。我们也不要混淆间接费用的含义，因为这真的与货运代理费用（或者是我们要支付政府的进口货柜费用）有关。

货物在运输过程中可能有人为或者客观原因受损，当这些不在我们控制范围内，必须要分析清楚责任损失承担方。